Returns
We accept returns for either a refund or exchange (unless the purchased items have been customised or were not a regular stock item, but a special order). Any postage costs would be at the customers expense. Items must be returned unworn and in original packaging. Goods must be returned within 14 days from the date of delivery.
Please ship returns to the following address:
KCO INLINE ICE SKATING LTDKaren O’Neill
18 Kensington House
Richmond Drive
Repton Park
Woodford Green
Essex
1G8 8RJ
UK
Refund policy
We're here to make returning your unwanted items to us as easy as possible. You must notify us of a problem within 7 days of receipt of goods.
Personalised and Special Order Items
Please be advised that any specially ordered items, from overseas, will incur restocking charges when a refund is required due to wrong sizing.
Any personalised goods we reserve the right to refuse returns. Items ordered in the wrong size to be exchanged could/will incur postage and restocking costs.
*Special Order* A special order is one where we KCO Inline Ice online shop and the UK Boot Supplier has to order the product in from the manufacturer. Items of this type will incur a restocking cost, usually between 20-35% of your original order value.
Exchanges
We'll usually honour exchanges for new items within 30 days of contacting us. To efficiently manage stock levels, we recommend placing an order for your new item before you send the old item back. This ensures prompt delivery and speeds up the returns process.
Note: We can only accept items returned in original condition (with original or shrink-wrap packaging). Please remember that the responsibility of the item is yours until we've successfully received the item. We always recommend using signed for delivery options.
Cancelled order
If you wish to cancel your order with us that hasn't already been dispatched with a full refund, you should contact us via email officeskates@gmail.com or telephone on 07590982398
If your order has already been posted, you may need to complete the returns form and send the item back to us.
Note: We can only accept items returned in original condition (with original or shrink-wrap packaging). Please remember that the responsibility of the item is yours until we've successfully received the item. We always recommend using signed for delivery options.
Returns Address
(Please include your order number so we can process your refund promptly!)
KCO INLINE ICE SKATING LTD
Karen O’Neill
18 Kensington House
Richmond Drive
Repton Park
Woodford Green
Essex
1G8 8RJ
UK
Processing times for returns/exchanges are usually 3-5 working days. If there are any problems with your returns/exchange we will contact you using the information provided on the form.
Please send both pages of this form to:
Or scan and email to officeskates@gmail.com
Off-Ice Skating Team Ltd18 Kensington House
Richmond Drive
Repton Park
Woodford Green
IG8 8RJ
Essex
United Kingdom